Manager, Client Services

Los Angeles, CA

While we are not actively recruiting for this position, we are always looking for talented individuals and are accepting resumes. We will contact you directly should your qualifications be suitable for the position.

WHO WE ARE LOOKING FOR

We seek a flexible, resourceful and positive individual who is excited to leverage the power of culture and entertainment to make lasting change in the world. The primary function of this position is to manage several social impact accounts. In this role, you will have the opportunity to think creatively, boldly, and practically about how to tackle some of the biggest social issues of today. Key methods through which you will do this include:

Strategy Development and Internal Coordination/Collaboration:

  • Work closely with internal departments (digital, research, marketing, etc.) to develop and refine client strategies

  • Keep the team organized, bridging communication between the various internal departments to ensure everyone has the time and resources to execute against project timelines

  • Establish strong working relationships across internal departments

  • Monitor trends and changes in media, political, brand and nonprofit landscapes

  • Conduct research, with the ability to distill key points and offer strategic insights on the information gathered

Client Day-to-Day Support:

  • Provide strategic advice to further client’s goals

  • Lead communications with each of your clients through weekly check-ins and other touch points to provide updates, strategic advice, answer questions, and ensure continued alignment and client satisfaction

Project Management and Execution:

  • Following the Propper Daley process guidelines, provide superior project management for client strategy development, execution, and follow-up

  • Plan, prepare, and execute social impact activations and events

  • Create agendas, reports, and all other written materials needed for client strategy development, execution, and follow-up. Communicate and track action items

  • Develop impact reports

  • Manage external partnerships and engage stakeholders as appropriate

  • Develop and manage against project timelines, including managing across internal departments;  continually update and maintain project timelines

  • Establish project management best practices and troubleshoot project flow solutions across range of client projects and priorities

MORE ABOUT US

A social impact agency based in Hollywood, Propper Daley helps our clients leverage their unique assets to create positive change in the world.  We work with influencers, brands and causes, providing both strategic and creative solutions to move the needle on the issues they care most about.  Our approach, rooted in behavioral science, moves beyond foundational "awareness raising" to those strategies and ideas that shift the attitudes and perceptions that lead to behavior change.

We believe deeply in working as teams. More often than not, social change requires collaborative creativity, disruption and complex problem solving. We hope to serve our clients as thought-partners, strategists, advisers, tacticians and all-around utility players as they move their important work forward. Each member of the Propper Daley team brings a diverse set of relevant expertise that uniquely positions us to get things done. This includes proven experience in coalition-driven social change, leadership of high-stakes political campaigns, experience building a shared policy agenda in arenas with fractured opinion, convening powerful learning communities to drive coordinated action, and supporting the growth and evolution of individual change agents.

Some of our clients include:

  • John Legend and #FREEAMERICA

  • The Bill, Hillary and Chelsea Clinton Foundation

  • The Call of Duty Endowment

  • US Chamber of Commerce Foundation

  • Bradley Charles Cooper Foundation

  • The Paramount Network

MORE ABOUT YOU

  • SEASONED PROJECT MANAGER: You have 3-4 years of experience managing complex projects and priorities at the same time. And, to the outside world, you make it look easy!

  • CAMPAIGN ORIENTED: You work best in an entrepreneurial, fast-paced culture and remain calm and level-headed when required to change course and/or re-prioritize.    

  • PROCESS OBSESSED: You believe that process and structure helps you do your job more efficiently and effectively and you are passionate about developing and sharing new techniques to streamline our work.

  • A FIXER: You love solving problems and view it as an actual talent that is developed, honed and displayed with ever-increasing proficiency and grace.  

  • BIG (YET PRAGMATIC) THINKER: You think outside-the-box and dream big, and you channel that creativity through a realistic, executable plan to get things done.

  • TRUSTED ADVISOR AND COMMUNICATOR: You have the ability to share information and advice with clients, colleagues and partners in a way that is clear, useful and inspires deep confidence.

  • MASTER PLANNER:  “Every battle is won or lost before it is fought.” You thrive in the minutiae and, because of your careful planning and ability to see multiple steps ahead, you are always prepared.

  • PASSIONATE AND KIND: You are passionate about changing lives and changing the world. And, you realize that the only way to accomplish this is through teamwork, kindness, empathy and taking care of yourself and your colleagues.  

Position reports to: VP, Client Services

WHAT YOU WILL GET

You will wake up everyday knowing that you are helping to address some of the most important, intractable challenges facing our communities and the world.

Organizationally, you will help build out and grow Propper Daley’s recently formed Client Services department, positively impacting all systems and processes within Propper Daley.

You will be part of a diverse team of brilliant, kind, creative thinkers and doers who love to learn, grow, and have fun while doing it.

You will further develop your ability to thrive in a small, fast-paced environment.

APPLY!
When applying, please send the following to jobs@propperdaley.com

  • Subject Line: Client Services Manager (YOUR NAME)

  • Two examples of influencers or brands you think are doing a great job leveraging their platform for the greater good with a written description of why you chose them as examples.

  • Resume

OTHER DETAILS

  • This position is a full-time role

  • Competitive salary commensurate with experience

  • Matching up to 3% of a 401K (free money!)

  • Great medical insurance and disability insurance

  • An open vacation policy